Custom Work Policy

Authentically Created DBA Lilian Grace Designs, LLC Custom Work Policy

Last updated: 03/13/2024

You can request custom work by filling out our contact form.

Upon receipt of your request, we will review your request and send you an email with available dates/times for your free discovery call.

During your discovery call, we will go over the scope of work, and determine what your needs are.

After your discovery call, you will be sent a custom quote and instructions on how your custom process will look. Please note, each job is different and likely has different needs, therefore, pricing, timeline, and scope varies from job to job. We do not price match or guarantee pricing against any other jobs you previously had done or that of another client.

Upon acceptance of your custom quote, an invoice for the non-refundable deposit will be generated and any future invoices will be prescheduled as outlined in your quote.

Custom orders are processed in the length agreed upon in your individual contract with deliverables outlined. Please refer to your contract for specific details.

Refunds

Please refer to our refund policy for clarification.

Timeline

Your timeline for custom work is set once your payment plan is accepted. This will be communicated with you regularly, the scope of the work is dependent upon amount of total balance paid. If you need to speed up the process, please request to have your next invoice sent ahead of schedule, once payment is received, the next step in the process can commence.

Deliverables

Digital files, copyright releases, and/or printed collateral are not sent until final payment has been made and received.

Use of Copyrighted Assets

If your custom work request asks us to design any works that are trademarked and/or copyrighted by other individuals, your custom work request will be denied. If you are the original trademark or copyright holder, proof of mark and a release for us to use it in our designs will be required. No exceptions.

Contact us

For more information about our returns, exchanges, and refunds practices, or if you have questions, please do not hesitate to contact us.